Refund & Cancellation Policy

Who we are

Caudex Pro LLC provides Navy and Gold memberships. This policy covers both tiers.

30-day first-purchase refund

Your account is eligible for one full refund when you request it within 30 days of the account's first successful paid purchase across all monthly, yearly, and lifetime plans. Eligibility is based on when we receive your request, so a timely request stays eligible while we process it. Renewals don't create a separate refund window.

How to request a refund

Email support@caudexpro.com from the email address associated with your account.

What a refund does

A refund ends the paid access provided by that purchase and cancels billing for the subscription associated with the refunded purchase. You keep your account and ownership of your manuscripts. Your account becomes read-only, and you can still read, export, or delete your manuscripts.

Cancellation

To cancel, email support@caudexpro.com from your account email. For email support, we'll reply within two business days. For paid subscriptions, Stripe sends a confirmation email when cancellation takes effect. If you don't see the email, check your spam or junk folder. A cancellation request we receive before your renewal date applies to that renewal, even if our confirmation arrives afterward. If that renewal is charged anyway, we'll refund it.

Cancellation takes effect at the end of your current paid period. Ordinary cancellation does not issue a refund; the 30-day first-purchase refund described above remains available when eligible. When workspace access ends, George and the Navy or Gold features stop.

Lifetime purchases

A lifetime membership is a one-time payment for your tier for as long as Caudex Pro LLC operates the Services. It includes your tier's monthly allowance, which resets each month and doesn't roll over. It is not unlimited usage. If we discontinue the Services, we'll give lifetime members at least 90 days' notice and the ability to export their manuscripts.

Price changes

We may change membership prices. For monthly and yearly memberships, we'll email you at least 30 days before a new price applies to your next renewal, and you can cancel before that renewal to avoid it. Price changes never affect a lifetime membership you've already purchased.

Disputes

Please contact us before disputing a charge — we can usually resolve billing problems directly. If you dispute a charge with your card issuer, the access provided by that purchase is revoked. Access is restored only if the dispute is resolved in our favor and we approve restoration. You keep your account and ownership of your manuscripts.

Changes to this policy

We may update this policy as the Services change. The date above shows when it was last revised. Material changes will be communicated as required by law. See our Terms of Service for additional terms.

Caudex Pro LLC 6809 Main St #1140 Cincinnati, OH 45244 United States support@caudexpro.com

For help with a cancellation or refund, visit Support.